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FAQs

HOW G LONG S DOES T IT E TAKE O TO E RECEIVE Y MY  ORDER?

In general, orders typically process within 1-2 business days and

Transit time is typically 1-3 business days.

 

  1. HOW DO I I K TRACK Y MY  ORDER?

We've actually made this super simple! You can click here to see

The status of your order.

 

  1. HOW DO I I N RETURN  SOMETHING?

Please refer to our returns policy. Besides, Bofeng cannot accept

returned products that have been man-made damage.

 

  1. HOW DO I I E USE A A N COUPON  CODE?

Lucky you! To use your coupon code, add all of your glam goodies

To your shopping cart and begin the checkout process. There will be a

box to enter your code, then just click ”apply”. Please note that only one

promotion code can be entered for a given order from  Bofeng. Coupon

code cannot be used for orders already placed.

 

  1. What f if e the s products I I d received s is d damaged r or g missing items? Please refer to our returns policy. Besides, We cannot accept

Returned products that have been used or man-made damage. You must report damage or missing items within 3 business days of

receipt by contacting us at info@cssupport.nl.

You  also must keep the original box & packing material in the event we

Open a claim with the carrier. In some cases, we may need a customer's

Help to confirm why this is happening. We appreciate your cooperation

And patience through this process.

 

  1. What s happens f if n an item s is n on k back order?

In rare cases, you have not received the products for more than 10

days. Please contact and we

will deal with it immediately.

 

  1. What s forms f of t payment o do u you accept?

Our checkout page accepts Visa, Master Card, Discover, American

Express, and PayPal as forms of payment.

 

  1. Why d did I I y pay r for l several s days t without a a g tracking number? Normally, we will send it out within 2 working days, and the

Transport time will be 3-10 days.

Which does not contain your payment reach our account of the time,

usually 10 minutes will arrive at our account, but does not exclude

the special circumstances this process needs a few days, depending

on the credit card payment platform (Ping Pong and PayPal) into

account.And please review the product page for the products you have

ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory.